Privacy Policy

At Oakheart Bookshop, your privacy matters to us as much as a good story. This policy explains what information we collect, how we use it, and how we keep it safe.

What we collect

When you shop with us or sign up for our newsletter, we may collect:

Your name and email address
Your shipping and billing address
Your order history
Payment information (processed securely by our payment provider, never stored by us)

We only collect what we need to deliver your books, keep you updated, and improve your experience in our shop.

How we store and use your email

If you subscribe to our newsletter or create an account, your email address is stored securely with our email service provider. We use it to send you order confirmations, shipping updates, and (only if you have opted in) news about new indie releases, author events, and shop updates.

We will never sell, rent, or share your email address with third parties for their marketing. Every newsletter includes an unsubscribe link, and you can opt out at any time with one click.

How payments are handled

All payments on our website are processed by trusted third-party payment providers using industry-standard encryption. Your card details are entered directly with the payment provider and are never stored on our servers. We only receive confirmation that your payment was completed, together with the information needed to fulfill your order.

How we protect your sensitive information

Our website uses SSL encryption (https), so all information you enter is transmitted securely.
Access to customer information is limited to the people who need it to fulfill your order.
We keep your data only for as long as necessary to provide our services and meet legal requirements (such as bookkeeping laws).
We never sell your personal data to anyone, full stop.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Request a copy of the personal data we hold about you
Ask us to correct or delete your personal data
Withdraw your consent to marketing at any time
Lodge a complaint with the Danish Data Protection Agency (Datatilsynet)

To exercise any of these rights, contact us at info@oakheartbookshop.dk and we will respond as quickly as we can.

Cookies

Our website uses cookies to keep your shopping basket working, remember your preferences, and understand how visitors use our site so we can improve it. You can manage or disable cookies in your browser settings at any time.

Contact

Questions about this policy or your data? We are happy to help.

Oakheart Bookshop [Your address] info@oakheartbookshop.dk oakheartbookshop.dk

Last updated: July 2026